Many of you have probably been to Lou's at one time or another to take a drug test but what you may not know is the story behind his business and life in Odessa.
Lou Linneman remembers stepping out of the train one day in 1953 with all his belongs in a trunk. As he was stepping out he was gushed by a red sandstorm and he was wondering at the time if it was a good idea to stay in Odessa. It was during the oil boom days so the housing was limited. At that time there was a Café on 4th and Grant - Matthew's Café. They had some small rooms in the back for rent so Linneman decided to move in until he found a place of his own.
During World War II Linneman served in the Navy, which is where he was first exposed to the medical field.
Founder: Lou Linneman
"I love the medical field," said Linneman.
He worked at a few locations before opening his own business. In April 1966 he decided to open the first Lou's Clinical Lab. It was located at 601 4th Street and was about 400 square feet. Later in 1991 he relocated to 318 N. Alleghaney to a 900 square feet facility and was there until 1996. In 1996 he needed more space so Lou's Clinical Lab relocated once again to 115 West 6th Street into a 2,000 square feet space. But this location was outgrown too, so on June 24, 2002 they moved into a much larger facility 5,000 square feet, located at 706 N. Adams.
In 1992 Lou's son Stephen, president of Lou's Clinical Lab, Inc. Drug Screen Compliance & Consortium of the Southwest, came to work for his father. That same year the Lab decided to join the Chamber. Stephen says that being part of the Chamber of Commerce has helped their business, it has also given them recognition in the community.
"Being in Odessa has been a huge asset to Lou's Clinical Lab because of the oil companies," Stephen said.
The Odessa location houses the corporate headquarters for Lou's Clinical Lab, Inc. They currently have locations in Midland, San Angelo, Big Spring and Lubbock, and also do business in Houston, Abilene and New Orleans.
Lou said that the qualities of a good businessman are to expect to work hard and offer good service and availability. The secret to his success is that he has worked hard and always given personal attention to his clients. But he said that he could have not done this without the help of honest and hardworking employees.
Although Lou's Clinical Lab has grown extensively since 1966 the family owned business continues to treat all their clients in the same friendly manner whether it's an account that consists of one client or an account that consists of 22,000 clients.
"Our clients are our life," Lou said.
It's the great West Texas friendly customer service style that has impressed many local national companies, which is why Stephen believes they have been able to get many national accounts.
"Odessa's been good to us, we raised a family here," Lou said.
"I am proud to be an Odessan," Stephen said.
You know you're getting old when the first thing you do on your Anniversary Fun Day is both go get your blood work done! Lou's Lab had a special - 0 for all tests, including thyroid, on special for ! For those of us with yucky insurance, that is a huge blessing! Thank you Stephen Linneman, and Brenda was a real pro - didn't feel a thing
Hello Rhonda, I just want to take moment of your time to extend my appreciation and my many thanks as a company. JW Powerline was 43 employees just 4 years ago and has grown to over 250 employees now and you have taken excellent care of us as a company. There have been concerns along the way as any growing company does not DSC has taken care of them promptly and accurately. I believe that a person is only as good as the people you surround yourself with. Robin, Alice, and Stephanie have always been very professional, courteous, and very knowledgeable about their work and always greet JW Powerline employees with a friendly helpful smile. As one manager to another I would like to commend you on the excellent customer service and dedication that you and your team have provided JW Powerline.
This letter is to commend you for the great service Drug Screen in Midland has provided. I have been through some trials here at Lenorah and have received the help I have needed each time. Not only have you provided me with the regular full service of our ongoing account, you have seen me through an on site reasonable suspicion, a fatality and a DOT audit where you have provided me with immediate responses to our needs. I want to thank you and your staff for sending me archived documents not to mention getting those guys up early for our safety meetings to get randoms completed. I like the way you remind me each quarter and follow up with the emails concerning our randoms. You and your staff continue to get to the bottom of any matter that I may have and I appreciate that I actually get to talk to a person instead of a machine. Thank you again for all you have done.
June 25, 2013
I wanted to share with you how much our company appreciates the Midland location staff. They are always friendly and courteous. They respond quickly to any questions or concerns I may have. They eased my transition into the HR position here at C & C Coating. To this day I receive the results promptly and in a proficient manner. Our employees are seen quickly and the process is handled professionally and according to regulations. Their hard work allows our company to run smoothly on a daily basis.
We sincerely appreciate all of their hard work and dedication. I truly believe they deserve to be treated to dinner, as well as they treat their customers. :)
Celeste Skidmore HR
C & C Coating, Inc.
Mrs. Rhonda and Robin,
I would like to thank you both for a great job that your company has done for us. As a new company I am working at the ground level trying to set all of our regulations up so our Gladiator Energy stays in compliance.
The first initial call to your company I spoke with Mrs. Robin and a few others from your staff there. They were very polite on the phone and extremely helpful. This is one of the very reasons why I chose to work with your company. I had a lot of questions being new to taking over the role of DOT and safety. The employees in the office were able to walk me through where we needed to be at.
Within a week of setting up our Company we had a compliance audit. The auditor came in and I was a nervous wreck. I had spoken to you both on the phone only days before. The auditor came in and I was a nervous wreck. I had spoken to you both on the phone only days before. The auditor asked me questions that we had gone over. I was able to speak to the auditor with confidence that i would not have had were it not for the hard work and concern that all of your employees show for me when I contact your Company. When I call or email your company I receive an immediate response which is what I am looking for in a vendor. In the Oil & Gas Industry that is the response time we require as a company and I am pleased that your company provides that type of service. Your group as a whole goes above the requested and I thank you very much for that. Please let me know if there is anything that I can ever assist you with and fully appreciate everything that has been done for our company.
Gladiator Energy Services
June 24, 2013
I am writing to you today in regard to the service that our companies (Venture Mud, Venture Services and VM Transports) receive from your facility on Indiana Ave. We have been using your facilities for quite some time and have always received wonderful service from Robin and the rest of the staff. We feel that this office goes above and beyond our expectations of any testing facility that we have used. The staff is always courteous and very professional. When we have questions, Robin is always available and thoroughly addresses and answers all of our concerns. In fact, there have been several situations that have arisen at the end of a business day and Robin has gone out of her way to contact me after hours to make sure that our company is aware of any possible situations.
We appreciate all of the hard work and dedication that your employees exhibit….without their integrity and diligence to a job well done, the testing process would be so much more strained. Sending our employees for random or reasonable suspicion tests is always awkward, but your office handles “awkward” situations with finesse and professional courtesy.
In short, Robin and the rest of your staff have set a very high bar that I am not sure any other facility could meet. We look forward to continuing such a wonderful business relationship with your office.
July 5, 2013
To Whom It May Concern:
Drug Screen Compliance is a fantastic place to manage your drug screening needs. We require drug screens for pre-employment as well as random screenings. We have 6 different locations in Texas and New Mexico, but primarily rely on the Lubbock location. Anytime that I need drug screening done at a location outside of Lubbock, Mara who is the Lubbock Office Manager, has always located a place that will handle our screening needs and negotiates a very reasonable price. She arranges the time, location, and billing for us. She goes above and beyond to help us out in any way possible. I have not had an employee at this location who has not been helpful and polite at all times.
I would highly recommend Drug Screen Compliance to anyone that may need drug screening services for their business.
July 2, 2013
To Whom It May Concern:
It is my pleasure to recommend the drug screening services of Drug Screen Compliance. Over the last four years, I have worked directly with Mara perry, Lubbock Office Manager of Drug Screen Compliance. Mara and her team provided timely, excellent customer service without exception. I know if any need arises, they will address it immediately, thoroughly, and completely. I never have a concern that we are not with the “right” drug screen company!
July 2, 2013
Our company, South Plains Compost, Inc. has been working with Drug Screen Compliance since 2009. Their staff is friendly, courteous, and professional. They are efficient and knowledgeable when handling our drug testing and reporting needs. It is a pleasure to be associated with Drug Screen Compliance and we look forward to maintaining our relationship in the future.
South Plains Compost, Inc.
Plains ISD is thrilled to be associated with Drug Screen Compliance and the work you have done to ensure that our students are safe and substance free through the testing program you administer for our high school.
Drug Screen Compliance has been outstanding in their level of service in our student drug testing program. Mara and her staff are easy to contact, quick to respond, and flexible in meeting the needs of our small school district and its students.
We would recommend you and your firm to anyone needing the professional services of testing students for illegal substances. Thank you for the difference you make in assisting the kids of Plains.
Superintendent of Schools
To whom it may concern:
Nix Electric Co. has and will continue a working business relationship with Drug Screen Compliance for our multiple employee pools. Drug Screen Compliance maintains accurate lists, random testing updates and results, and is flexible in regard to scheduling appointments for testing.
The Lubbock branch office personnel are knowledgeable, thorough, and maintain a good relationship with our employees.
Don J. Hogan
Safety & Compliance
June 27, 2013
Yellowhouse Machinery Co. began its’ business relationship with Drug Screen COmpliance in October of 2006. At the time, Yellowhouse Machinery Co. had only four locations in Texas and needed someone to help us with our DOT Consortium.
Over the next six and a half years, Yellowhouse Machinery Co. grew to two more locations in Texas and added three in Oklahoma. Mara and her team have grown with us and have instrumental in coordinating all efforts across our nine locations in two states. We are very thankful to Mara and her team for their continued efforts in keeping us compliant in both states.
Dean Key, Product Support Manager
Thank you so much for your prompt response and getting me these results. I want to take a moment to commend you and your staff to an amazing job you have done in taking care of our company’s needs. We are truly impressed with your attention to service and customer satisfaction. Four over two years, we have been suing another company and competitor of your sand I am glad we made the switch to Drug SCreen Compliance. We look forward to working with you for years to come and you can count on our recommendations.
Dear Drug Screen Compliance,
On behalf of the Safety Department here at Kenny Construction, I would like to thank Nicole, Albert, and Lesha for their professionalism, attention to detail, and flexibility in support of our construction operations here in the Big Spring area. It’s been a pleasure to do business!
James Boykins III
Safety Technician, Power Group
Kenny Construction Company
Dear Ms. Canales,
Michels Power began working in the state of Texas in June of 2012. Since this time we have been using Drug Screen Compliance of Big Spring to handle our pre-employment and post-accident drug and alcohol tests. Michels has been extremely impressed with the facilities above standard testing procedures as well as the 24 hour assistance during post-accident events. Drug Screen Compliance has also performed onsite drug screens which has saved us time and money and is much appreciated.
Michels has hired over 250 employees over the duration of this project and all of these employees have been tested with Drug Screen Compliance. Michels has tested up to 40 people at one time and the Drug Screen Compliance employees have always performed their duties in a professional and timely manner.
On behalf of the Michels Power we would like to thank Drug Screen Compliance for the professionalism and acute knowledge of a vital entity of employment this day.
San Angelo Office
Clyde CISD has been using the San Angelo office of Drug Screen Compliance for the past four years and have found them to be very responsive to our needs in our student testing program. They have been able to accommodate our dates, they are always on time, and have been very professional in dealing with our students. I would recommend Drug Screen Compliance for any schools testing needs.
Clyde High School
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